Terms and Conditions

By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully:

1. Acceptance of Terms

By placing an order or using our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

2. Products and Services

We strive to provide accurate product descriptions and images. However, we do not guarantee that the content is error-free, complete, or current. Product availability may vary, and we reserve the right to modify or discontinue products without prior notice.

3. Payment Terms

All payments must be made online through the secure payment gateways provided on our website.
We do not accept cash on delivery (COD) or any other offline payment methods.
Payment must be completed successfully before order processing begins.

4. Order Processing and Delivery

Orders are subject to acceptance and availability.
We will make reasonable efforts to deliver your order within the estimated timeframe but are not liable for delays beyond our control.
Risk of loss and title for products pass to the customer upon delivery.

5. Return and Refund Policy

Please refer to our Return and Refund Policy page for details. Returns are accepted only for damaged products that compromise safety or quality.

6. User Conduct

You agree not to:

Use the website for any unlawful or harmful purpose.
Post or transmit content that is defamatory, abusive, offensive, or infringes on others’ rights.
Engage in spam, phishing, or any fraudulent activities.

7. Intellectual Property

All content, trademarks, logos, and materials on this website are the property of Caps Plus™ or its licensors. You may not copy, reproduce, distribute, or use any content for commercial purposes without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Caps Plus™ shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

9. Account Suspension and Termination

We reserve the right to suspend or terminate your account or access to the website at our discretion for violations of these Terms or unlawful behavior.

10. Changes to Terms

We may update these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

11. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Delhi.

Return and Refund Policy

At Caps Plus™, we take great care in ensuring the quality and safety of our products. Customer satisfaction is important to us; however, to maintain product integrity and hygiene standards, we have a strict return and refund policy outlined below:

1. Eligibility For Returns

Returns will be accepted only if the product is damaged upon delivery.
“Damaged” refers to any physical harm to the product that compromises product usability or safety.
Returns due to customer change of mind, incorrect ordering, or other reasons will not be accepted.

2. Condition Of Returns

The product must be returned in its original packaging with all seals intact.
Products showing signs of use, tampering, or damage caused post-delivery by the customer will be ineligible for return.

3. Return Process

To initiate a return, customers must contact our customer service team within 3 calendar days of receiving the product.
Please provide your order details and photographic evidence of the damage.
Our team will review the claim and guide you on the return shipping procedure.

4. Refund Process

Once the returned product is received and inspected, and the damage is verified, a refund will be processed within 7-10 business days.
Refunds will be issued via the original payment method used during purchase.
If the claim is found invalid, the product and refund will not be initiated.

5. Contact Us

For any questions or to initiate a return, please reach out to our customer support team:

Email: capsplusofficial@gmail.com

Important Notes:

Returns and refunds are approved only for damage affecting product safety.
As chocolate requires specific storage conditions, melting or texture changes due to temperature are beyond our control. Please refrigerate before consumption to enjoy optimal quality.

Terms and Conditions

Return and Refund Policy

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